Terms of Service

Effective Date: 2026-07-17

Website / Platform: enjoygm.com

Welcome to the Platform. These Terms of Service (the “Terms”) apply to your access to and use of the websites, platforms, products and services operated by FUN PLAY GROUP LIMITED and, where applicable, its affiliates and service partners involved in providing or supporting the services (collectively, “we”, “us” or “our”).

By accessing the Platform, creating an account, submitting an order, completing payment or using any service, you agree to these Terms, the Privacy Policy, the Refund and Payment Dispute Policy, and any product rules, checkout rules, campaign rules, notices, FAQs, anti-scam confirmations or other supplemental rules displayed on the Platform. If you do not agree, please do not use the Platform or the services.

1. Contracting Entity and Regional Billing / Collection Arrangements

The primary operating and contracting entity of the Platform is

For Europe or certain other regions, the name of JUST HAVE FUN LIMITED may appear on invoices, payment receipts, billing records, bank statements, card statements or other payment-related records. This arrangement is primarily used for regional billing presentation, payment collection support and internal group accounting purposes.

Unless expressly stated otherwise on the relevant order page, invoice, payment record or other written notice, the primary operating entity and contracting party responsible for the digital products and top-up services is FUN PLAY GROUP LIMITED. JUST HAVE FUN LIMITED is used primarily for regional billing display, collection support and internal group accounting arrangements, and does not by such arrangements provide banking, acquiring, payment, wallet, stored value, money transfer, remittance or other financial services to users.

Actual payment processing may be carried out by independent payment service providers, acquiring banks, card schemes, wallet providers, local payment partners or other authorized payment partners where applicable. Availability of payment methods may vary by country, region, currency, product, payment partner, operational requirement or applicable law.

You must ensure that each top-up transaction has a real and lawful consumption purpose and that the source of funds is lawful. You must not use the Platform or any regional billing arrangement for money laundering, terrorist financing, cryptocurrency cash-out, money mule activity, evasion of foreign exchange controls, fraud or other illegal activities. We may review transactions and request reasonable supporting information based on anti-fraud, AML, compliance, payment partner requirements or legal requirements.

2. Our Services

We are a digital products and online top-up service platform for overseas users. We mainly provide game top-ups, live streaming / voice chat / social entertainment app top-ups and related digital fulfillment services. Users may select products or services, provide the relevant third-party platform account, UID, player ID, server, region or other recipient information required for fulfillment, and complete payment.

After an order is confirmed, we or our suppliers / service partners may top up or deliver the relevant in-game points, in-app points, live platform points, memberships, passes, top-up credits or other digital top-up entitlements usable on the relevant third-party platform to the third-party platform account or recipient identifier provided by the user.

Our services mainly involve online delivery of digital products and direct account top-ups. We do not provide or participate in physical delivery, account trading, resale or trading of delivered top-up entitlements, cryptocurrency services, wallet services, stored value services, cash withdrawal, money transfer services, third-party collection, investment, rebate, third-party transaction matchmaking, or any fund clearing, foreign exchange, remittance, wallet, stored value or payment service requiring a financial or payment license.

Payment processing, acquiring and clearing for orders are performed by independent payment service providers, acquiring banks, card schemes, wallet providers or local payment partners. The Platform only receives settlement funds corresponding to specific digital product orders purchased by users and pays procurement costs to suppliers or service partners as required for order fulfillment. The Platform does not provide fund custody, stored value, wallet, remittance, withdrawal, foreign exchange, money transfer or clearing services to users.

Specific product pages, checkout pages, campaign pages, notices, FAQs or supplemental rules may apply to particular products, services, regions, payment methods or campaigns. In the event of inconsistency, the specific rules displayed on the relevant page shall prevail unless applicable law requires otherwise.

3. No Official Relationship with Third-Party Platforms

The Platform may display or refer to third-party platforms, games, apps, products, brands, trademarks, logos or service names. Such names, trademarks, logos and brands belong to their respective owners.

As an independent digital products and online top-up service platform, we provide digital top-up fulfillment services based on order information submitted by users. Unless we expressly display an official authorization, cooperation or distribution relationship, we should not be understood as the official top-up channel, official customer service entity, official representative or official agent of the relevant third-party platform, game or app.

If a specific product, service, region, channel or page has official authorization, cooperation, distribution or other commercial arrangement, the relevant product page, cooperation description, written agreement, authorization document or our expressly displayed information shall prevail. Authorization or cooperation for a specific product, region, channel or service does not automatically extend to all products, regions, channels or services on the Platform.

4. Eligibility and Age

You must have the legal capacity required by applicable law to use the services and purchase products. If you are a minor, you may use the services only with the involvement and consent of your parent or legal guardian. Your parent or guardian is responsible for your use of the services and orders submitted through your account or payment method.

If we reasonably believe that use does not comply with applicable age, consent, purchase, payment or platform requirements, we may refuse, restrict, freeze or cancel access or orders.

If a minor uses the services or submits orders without parental or guardian consent, we may review and handle the matter based on applicable law, order status, fulfillment status, guardian supporting materials, product nature, payment records and our public policies. To the extent permitted by applicable law, losses caused by the guardian’s failure to properly safeguard accounts, devices or payment methods or to notify us in time may be borne by the user and the guardian.

5. Account and Security

You may need to create an account, log in by email, phone number or third-party account, or provide order information to use certain services. You agree to provide true, accurate, current and complete account, order, payment, billing, verification and communication information and to update it when it changes.

You are responsible for protecting your account, password, one-time password, login method, email, device and payment method. You should not share login credentials, one-time passwords or payment information with anyone.

Actions initiated through your account, login credentials, device or payment method will generally be treated as completed by you or by a person authorized by you, unless you provide sufficient evidence of unauthorized use or applicable law or payment network rules require otherwise. If you believe your account, device or payment method may have been compromised, you should contact us promptly.

6. Orders, Prices and Fulfillment

Before payment, you must review and confirm all order information, including product type, quantity, region, account, UID, player ID, server, platform account, phone number, email address or other recipient information required for fulfillment.

Prices, available products, payment methods, fees, exchange rates, discounts, processing time and product availability may vary by country, region, currency, payment method, supply status, operational requirements or applicable law.

If incorrect, incomplete, wrong or unauthorized recipient information results in delivery to an incorrect third-party account or failure of fulfillment, we may be unable to cancel, correct, recover, re-top-up or refund the order unless required by applicable law or expressly stated by us.

Most orders will be processed as soon as possible after payment confirmation. In some cases, additional processing time may be required due to payment confirmation, security review, service availability, supplier processing, user protection, third-party platform conditions or operational reasons. An order is generally completed when the relevant digital top-up entitlement has been delivered to the recipient information provided by you, or when our records, supplier records, payment-related records or relevant service provider records show successful processing. Refunds, cancellations, reprocessing, replacements, payment disputes and chargebacks shall be subject to our Refund and Payment Dispute Policy and the specific rules displayed on the relevant product or checkout pages.

7. User Responsibilities

Provide true, accurate, current and complete account, order, payment, billing, recipient and verification information.

Confirm all top-up recipient information before submitting an order.

Use only payment methods that you are legally authorized to use.

Use the services only for lawful, genuine, personal or authorized business purposes.

Comply with all applicable laws, platform rules, product descriptions, checkout notices and third-party platform requirements.

Reasonably cooperate with customer support, payment verification, refund review, dispute handling, security review or legal compliance requests.

If an order is affected by false, inaccurate, incomplete, expired or unauthorized information provided by you, we may be unable to correct, cancel, reverse or refund it unless required by applicable law or our public policies, and may seek recovery from you for reasonable, direct and provable losses to the extent permitted by applicable law.

8. Payment Authorization

You represent and warrant that you are legally authorized to use any payment method used for an order and that all payment, billing and transaction information you provide is true, accurate, current and complete. You must not use another person’s payment method, identity information, account, bank card, wallet, bank information or billing information without proper authorization.

If a payment is reported as unauthorized, disputed, reversed, charged back, suspected of fraud or otherwise suspicious, we may review the order, request additional information, restrict related services, provide evidence to relevant parties and take other appropriate measures permitted by law and our policies.

9. Security Review and Verification

To protect users and transaction security, we may review orders before or after fulfillment or request additional information. This may be based on payment protection, account security, anti-fraud, compliance, dispute handling, customer support or user protection purposes.

Additional information may include identity verification, proof of payment authorization, transaction information, screenshots, order explanations or other supporting information reasonably required for review. If you do not provide required information, the information cannot be verified, or it does not meet our review requirements, we may delay, cancel, refund, reject, restrict or otherwise handle the order or account.

For security reasons, we may be unable to disclose the detailed standards, tools, signals, thresholds, supplier feedback, payment partner feedback, review methods or internal processes used in reviews.

If we reasonably believe that an order, account or payment activity involves fraud, scam, money laundering, sanctions evasion, illegal funds or other unlawful risk, we may retain relevant account, order, payment, device, communication and transaction records and provide necessary information to or cooperate with payment partners, banks, card schemes, regulators, law enforcement agencies or other competent authorities as permitted or required by applicable law.

10. Anti-Scam Warnings and User Confirmation

We provide anti-scam warnings to help users identify and avoid scams, induced top-ups, fake transactions, money transfer arrangements and other abnormal scenarios. Before placing an order or making payment, you should confirm that the purchase is based on your own genuine and lawful top-up need and is not made because of any third-party instruction, inducement, pressure, threat, investment promise, rebate promise, online task, job opportunity, prize, refund, account unlocking, account verification, dating, romance, streamer request, withdrawal, collection arrangement or similar reason.

Our Platform only provides digital products, online top-ups and related fulfillment services. We do not participate in any third-party transaction, investment, rebate, dating, third-party collection, escrow transaction, money transfer, remittance, withdrawal, fund recovery or similar activity. If any third party asks you to purchase top-up products or promises money, rewards, refunds, account unlocking, withdrawal or other benefits after purchase, you should stop the transaction immediately and contact customer support.

Before completing payment, you may be required to confirm anti-scam safety warnings or similar purchase confirmations. Your confirmation record may be retained as part of our order, security, dispute and compliance records.

11. Prohibited Uses

You must not use, attempt to use, instruct or assist others to use the Platform or services for fraud, scams, unauthorized payments, illegal funds, abusive disputes, illegal transactions, induced payments, third-party collection, money transfer, remittance, withdrawal, evasion of restrictions, account abuse, payment abuse, promotion abuse, false identity, false information, technical abuse, infringement of rights, or any activity that violates applicable law or harms users, third parties, platform security, reputation or integrity. If we reasonably believe the services are being abused, we may refuse, cancel, delay, restrict or review related orders or accounts.

12. Promotions, Coupons and Rewards

We may from time to time offer promotions, coupons, discounts, referral rewards, campaigns or other benefits. Such offers may be subject to specific rules, eligibility conditions, usage limits, validity periods, country or region restrictions, product restrictions, payment method restrictions and anti-abuse controls. Unless expressly stated otherwise, promotions, coupons, discounts, rewards and benefits have no cash value, are non-transferable and cannot be redeemed for cash.

13. Digital Top-Up Entitlements and Third-Party Platforms

Digital products and top-up services are usually delivered electronically and may be difficult or impossible to reverse once successfully processed. Delivered top-up entitlements are not cash, electronic money, cryptocurrency, securities, financial products, stored value products or freely transferable assets. Unless expressly allowed by the relevant third-party platform rules, they are usually usable only within the specified third-party platform, account, region or service.

You are responsible for ensuring that recipient information is accurate before submitting an order. Except as required by applicable law or expressly stated by us, we are not responsible for maintenance, delays, failures, rule changes, regional restrictions, account suspension or closure, removal or deduction of delivered entitlements, access restrictions or other actions by third-party platforms beyond our control.

14. Third-Party Services, Links and Partners

The Platform may contain links or integrations to third-party websites, apps, payment pages, login providers, social media pages, customer support tools or other services. Third-party services are controlled by their respective operators and may be subject to their own terms, privacy policies, fees, rules and security practices. Except as required by applicable law or expressly stated by us, we are not responsible for third-party services.

15. Suspension, Restrictions and Termination

Where reasonably necessary to protect users, the Platform, payment security, service integrity, partners or legal compliance, we may take appropriate measures, including reviewing, delaying, cancelling or refusing orders, restricting functions, suspending access or terminating accounts. Such measures may be taken if we reasonably believe there is fraud, scam risk, unauthorized payment, abusive dispute, chargeback abuse, false information, failure to cooperate with verification, violation of these Terms, violation of applicable law or other misuse of the services.

16. Information Disclosure and Cooperation

Where reasonably necessary to operate services, process orders, handle customer support, prevent fraud, protect users, investigate disputes, respond to payment claims, enforce these Terms, comply with legal obligations or respond to lawful requests, we may retain, use and disclose account, order, payment, verification, device, technical, communication and transaction information.

You acknowledge and understand that, to provide services, process orders, comply with legal obligations, prevent fraud, handle disputes, respond to lawful requests and protect the legitimate interests of the Platform, users and partners, we may retain, use and share relevant information as permitted or required by applicable law. If you do not agree to information processing necessary for providing the services, you may be unable to continue using the relevant services.

17. Disclaimer

We use commercially reasonable efforts to provide stable and secure services. However, due to the nature of internet services, payment systems, third-party platforms, suppliers and digital fulfillment, we cannot guarantee that the services will always be uninterrupted, timely, error-free, compatible with every device or available in every region. To the maximum extent permitted by applicable law, the services are provided on an “as is” and “as available” basis.

18. Limitation of Liability

To the maximum extent permitted by applicable law, we are not liable for indirect, incidental, special, consequential, punitive or exemplary damages arising out of or related to your use of the services, including loss of profits, revenue, goodwill, data, business opportunities or anticipated savings. To the maximum extent permitted by applicable law, our total liability for any claim relating to an order will not exceed the amount actually paid by you for the specific order giving rise to the claim, unless applicable law requires otherwise.

19. User Liability for Losses

To the extent permitted by applicable law, if your breach of these Terms, illegal conduct, fraudulent conduct, unauthorized payment, abusive dispute, chargeback abuse or infringement of third-party rights causes us to incur reasonable, direct and provable losses, costs, claims, chargeback amounts, reversal amounts, penalties, fees, investigation costs or expenses, we may seek recovery from you in accordance with law. Where legally permitted, we may offset such amounts within a reasonable scope against refunds payable to you; if the offset is insufficient, we reserve the right to pursue further recovery in accordance with law.

20. Intellectual Property

All rights, title and interests in the Platform, websites, software, design, layout, text, graphics, logos, trademarks, service marks, content, systems, data compilations and related materials belong to us or our licensors, and third-party materials belong to their respective owners. You may not copy, modify, distribute, sell, rent, sublicense, reverse engineer, scrape, mirror, frame or create derivative works based on the Platform, content, software, systems or services without our prior written consent, except as permitted by applicable law.

21. Notices

We may send notices by email, platform messages, checkout notices, account notices, website announcements, customer support messages or other reasonable communication methods. Notices sent by email or platform message are deemed delivered when sent unless we receive a failure notice. Website announcements are deemed delivered when posted.

22. Changes to These Terms

We may update these Terms from time to time. Updated Terms will be posted on the Platform with a new effective date. Where required by law or where material changes occur, we may provide additional notice by email, platform message, website notice or other reasonable means. Continued use of the Platform or services after the updated Terms take effect means you accept the updated Terms.

23. Governing Law and Dispute Resolution

We suggest that you first contact customer support so that we can try to resolve issues quickly and fairly. Unless mandatory law in your country or region requires otherwise, these Terms are governed by the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-law rules. To the extent permitted by applicable law, disputes arising out of or related to these Terms or the services shall be submitted to a court with jurisdiction in Hong Kong. These Terms do not limit any mandatory consumer protection rights you may have under applicable law.

24. Assignment

You may not assign, transfer or delegate your rights or obligations under these Terms without our prior written consent. We may assign, transfer or delegate our rights or obligations under these Terms in connection with a merger, acquisition, reorganization, asset sale, business transfer, corporate restructuring or as required by law, provided that such transfer does not materially reduce your rights under these Terms.

25. Severability, No Waiver and Survival

If any provision of these Terms is held invalid, illegal or unenforceable, the remaining provisions remain in full force and effect. Our failure to enforce any provision does not constitute a waiver. Provisions that by their nature should survive termination will continue to apply, including provisions relating to completed orders, payment obligations, refunds, chargebacks, investigations, intellectual property, disclaimers, limitations of liability, user liability for losses, governing law and dispute resolution.

26. Language

If these Terms are provided in multiple languages, the English version shall prevail in case of inconsistency, unless applicable law requires otherwise.

27. Contact Us

If you have any questions about these Terms or the services, please contact us at: service@enjoygm.com