Planning to leave LivU? Before you delete LivU account permanently, check the important details first. This guide explains how to delete your account, what happens to your Coins and Premium services, and how long you have to recover your account.
If you’re not ready to leave LivU and simply need more Coins for supported in-app features, Enjoygm offers a convenient UID-based recharge option. You can use your LivU UID to top up without sharing your LivU password, making it a simple option for users who want to continue using the app.
Things to Do Before You Delete Your LivU Account
Before you delete LivU account permanently, check a few important things first. These simple steps can help you avoid losing your Coins, subscriptions, or account details.
| What to Check | What You Should Do |
| Active subscription | Cancel your LivU subscription through Google Play or the Apple App Store. Deleting your account does not always cancel the subscription. |
| Coins and Premium items | Check your remaining Coins and Premium items before deleting your account. If you’re unsure what LivU Coins are used for, review their available uses before deciding to delete your account. |
| Account details | Save your LivU username, account ID, email address, or phone number in case you need them later. |
| Connected accounts | Unlink Google, Apple, Facebook, or other connected accounts if you no longer want them linked to LivU. |
| Correct account | If you have multiple LivU accounts, double-check that you are deleting the right account before confirming. |
How to Delete LivU Account Permanently
To delete a LivU account permanently, you need to use the account deletion option in the LivU app. Here’s how to find it and confirm the deletion.
- Step 1: Open the LivU App – First, open the LivU app on your Android or iPhone. Make sure you are logged in to the LivU account you want to delete.
- Step 2: Go to Your Profile – Once you are on the main screen, tap your Profile icon. This will take you to your account page, where you can access your settings and other account options.
- Step 3: Open Settings – On your profile page, find the Settings option, usually shown with a gear icon. Tap it to open your LivU account settings.
- Step 4: Tap Help and Feedback – Scroll through the Settings menu and look for Help and Feedback or Help & Feedback. Tap Help and Feedback to open LivU’s support options. You may also find the Delete Account directly under Settings, depending on your app version.
- Step 5: Select Delete Account – Look for Delete Account and tap it. If your app uses a different language, the option may have a different name but should have the same account deletion function.
- Step 6: Select Your Reason – LivU may ask why you want to leave. Select the reason for your situation.
- Step 7: Confirm the Deletion – Follow the instructions shown on the screen and tap Delete Account to confirm your request. Make sure you understand the warning before you continue.
After completing these steps, your LivU account will no longer be viewable on the app.
Note: If you cannot find the Delete Account option, please contact LivU support and request account deletion instead.
Alternative Way to Delete Your LivU Account
Can’t find the Delete Account option or log in to LivU? Contact customer support at customer.service@livuchat.com and ask them to delete your account.
Include the following information in your request:
- Email address or phone number linked to your LivU account
- LivU username or account ID, if available
- A clear request to delete your account
For example, you can write: Please delete my LivU account and the personal information associated with it. For privacy and data protection requests, you can also contact LivU’s Data Protection Officer at dpo@livuchat.com.
What Happens After You Delete Your LivU Account?
Deleting your LivU account does not mean that every piece of information disappears immediately. LivU’s current policies describe a 28-day recovery period before the permanent deletion process begins. Here’s a quick breakdown of what happens to your LivU account and information after you delete it:
| Timeframe | What Happens |
| Immediately after deletion | Your account is no longer viewable on the app |
| Within 28 days | Contact LivU support if you want to request account restoration. |
| After 28 days | LivU begins the permanent deletion process for personal information |
| Certain retained records | Some information may be kept when required for legal, fraud-prevention, dispute, or other legitimate reasons |
| Customer support records | Support records may be retained for up to 6 years |
Is It Possible to Recover LivU Account After Deletion?
Yes, you can restore your account if you change your mind within the 28-day recovery period. Contact LivU customer support as soon as possible and provide the details needed to identify your account.
- Within 28 days: Email customer.service@livuchat.com and request account restoration.
- Provide account details: Include your registered email address, phone number, username, or account ID if available.
- After 28 days: Account recovery is generally no longer possible because the permanent deletion process begins.
If you decide not to delete your account and instead want to continue using LivU, you may need additional Coins for supported features such as virtual gifts and other available in-app activities. In that case, Enjoygm offers a UID-based LivU Coin recharge option, allowing you to top up your account without sharing your LivU password.
What Happens to LivU Coins and Premium Services?
Before deleting your account, it is important to understand what happens to your Coins, Premium services, VIP status, and virtual gifts.
- LivU Coins: Your Coins will be lost after account deletion, so check your balance before confirming.
- VIP and Premium services: Access to paid features and account benefits may end when the account is deleted.
- Virtual gifts and items: Gifts and other account-related virtual content may no longer be available after deletion.
- No automatic refunds: Deleting your account does not mean you will receive a refund for unused Coins or paid content.
Conclusion
That’s everything you need to know to delete LivU account permanently. Follow the correct deletion steps instead of simply uninstalling the app, cancel any active subscriptions, and remember that you have 28 days to request account recovery if you change your mind.
